These terms of delivery and payment
are valid from 30.12.2021.
By clicking “Place your order”
you agree to the terms of delivery
and payment policy shop.leso.fi.
Online Store
Leso – www.shop.leso.fi
(Doroff Oy, Business ID 2747528-4)
Customer service email:
info@leso.fi
The Finnish Leso online shop
sells products to individuals in full age.
Prices for products include VAT.
We reserve the right to change
prices and shipping costs.
Currently we deliver to:
Austria
Estonia
Germany
Sweden
Shipping costs:
Free shipping on orders
over 100 euros.
All orders under € 100
Shipping costs starting at € 4.90.
The final delivery cost of the
shipment depends on the country
of shipment, you will see the final
delivery cost in the shopping cart.
Ordering
Products are ordered in the online
store by moving them to the
shopping cart and paying
the shopping cart content in the
online payment service.
All customer data
is handled confidentially.
The contact information
that is sought when ordering
is not used for purposes other than
the delivery of the order or the
ambiguities therein, unless
explicitly stated otherwise.
When ordering from the online store,
you are required to be familiar with and
committed to the current delivery terms.
Payments and
Payment methods:
Payment Service Provider:
Paytrail Plc
acts as a collecting payment service provider
and is an authorized Payment Institution.
Paytrail Plc will be shown as the recipient
on your credit card statement.
Paytrail Plc will forward the payment
to the merchant.
For reclamations, please contact
the website the payment was made to.
Available payment methods are:
Credit card and Apple Pay
Paytrail Plc
Innova 2 Lutakonaukio
74100 Jyväskylä
Business ID 2122839-7
The other payment service
is the Klarna Payments.
(Only Sweden, Germany and Austria)
Available payment methods are:
Pay later, Financing, Pay now,
Bank transfer and credit card.
By informing the cashier,
you agree to the terms of Klarna AB
(Klarna, Sveavägen 46, 11134 Stockholm).
By pressing the “Place yor order” button
you agree to shop.leso.fi terms of delivery.
Order and payment confirmation
Once we have received your order,
we will immediately send you
an order confirmation email,
showing your order details.
If you do not receive an order confirmation,
please contact us by email: info@leso.fi
Always check the order confirmation content.
Make sure that your name, addres,
cell phone number, and e-mail address are correct.
If you notice an error,
contact our customer service immediately.
Save your order confirmation if you
need to contact customer service.
In your dealings with customer service,
always keep your order number available.
Always check that the contents of the package
match the products in the order confirmation.
For customer support,
contact the following information:info@leso.fi
Return rights
Leso offers 14 days returns rights,
valid from the day you received your order.
Use the prepaid return label included in your package.
The consumer must make a cancellation notice
to the online store within 14 days of receiving the shipment.
Return goods must be returned within
14 days of receipt of the goods.
The merchandise must be in original condition
and must not be worn, altered or washed.
All tags must still be attached.
Once we have received your return,
the price of the products we will refund
and return costs will be refunded.
Return costs:
Return costs will be charged
to the customer upon return € 8.
Exchance rights
Leso.fi offers 14 days of exchange rights,
valid from the day you received your order.
Use the prepaid return label included in your package.
The merchandise must be in original condition
and must not be worn, altered or washed.
All tags must still be attached.
Place a new order for the correct size or colour
and you will have your new item within 3-7 business days.
Product replacement will be successful
if the product is unused and in original condition.
Please, return the original condition item to us,
with the prepaid return label in your parcel.
When we receive your return, a refund will be made,
we will refund the price of the product,
we charge a return fee of € 8.
Return costs will be charged to the customer upon return.
Delivery methods and costs
The delivery methods used depend on the content
and the total weight of the shopping cart.
You can choose the option that best
suits you from your checkout methods.
Parcel Connect is produced in partnership with DHL and Bring.
With partner companies, Posti has established a network
of over 47,500 service points across Europe.
Shipping costs:
Free shipping on orders over € 100.
All orders under € 100 –
Shipping costs starting at € 4.90.
The final delivery cost of the shipment
depends on the country of shipment,
you will see the final delivery cost
in the shopping cart.
Dispatched within 3-7 business day
Our deliveries are often very fast,
the order is intended to be sent within 3-7 business days.
The most common delivery time in Europe
varies depending on the order and delivery method.
Exceptions to the delivery time estimates are reported
if there are products out of stock in the shopping cart and
we will also notify you of any delays after ordering immediately.
We do not respond to delays caused by force majeure
or indirect disadvantages caused by delays.
The online store informs about different delivery times on it website.
Shipment retention time -14 days
The storage time of the shipment after the delivery attempt
or after arrival is 14 days.
The non-retrieved packet returns to the sender – Parcel Connect Undelivered.
The non-retrieved package that the customer has not picked up,
and if the customer has not made a cancellation notice within
14 days of sending the order,
we will inherit the shipping costs and return costs of € 25.
Return instructions
If the return product is in compliance with the refund policy,
we will refund the amount of the product to you via
the Paytrail Plc or Klarna payments service,
from which all our payment services pass.
You can enter a return form that came with your order,
which product you want to return, the product name, color, and size.
Once we have received your return,
we will process it as soon as possible.
Return costs will be charged to the customer upon return € 8.
Non-retrieved package
According to the regulations,
the customer must always notify the seller
of the return and trade cancellation.
The non-retrieved packet returns to us
by Parcel Connect Undelivered.
Simply failing to retrieve a shipment
is not enough to withdraw the trade.
The unredeemed package that the customer has not picked up,
and if the customer has not made a cancellation notice
within 14 days of sending the order,
we will inherit the shipping costs and return costs of 25 €.
The packages will automatically return to us
as a Parcel Connect Undelivered.
Problem situations
If the package is lost or damaged during transport
or otherwise does not correspond to your order,
you must report the error immediately,
but no later than 14 days after us.
You can also report an error by email
to our customer service
info@leso.fi
If the package is clearly damaged in transit,
you must immediately make a claim directly to the transit.
